1. Return Eligibility

Returns are accepted within 60 days from the date of delivery. The product must be in its original condition, complete with all accessories, manuals, and packaging. Proof of purchase is required for all returns. Any item returned without meeting these conditions may be denied or subject to a partial refund.

2. How to Initiate a Return

Contact ShowerFusion customer support by emailing returns@showerfusion.com or calling 1-346-241-7779. Provide your order number, product details, and reason for the return. Follow the guidance provided to complete your return and receive a prepaid return shipping label if applicable. Customers will receive confirmation emails at each stage of the return process.

3. Return Shipping

ShowerFusion covers the cost of return shipping for eligible returns initiated within the 60-day window. Original shipping fees are non-refundable unless the return is due to a defect or error on our part. Ensure the product is securely packaged to prevent damage during transit.

4. Inspection and Processing

Once the returned product is received, it will undergo a thorough inspection to confirm its condition and completeness. Customers will be notified if there are any issues detected during inspection. Approved returns are processed within 5 to 7 business days, with refunds issued to the original payment method or as store credit based on customer preference.

Refund times may vary depending on your payment provider.

5. Communication and Updates

Customers will receive email or SMS notifications at each stage of the return process, ensuring they are informed throughout. This includes initial receipt of the return request, shipment tracking, inspection updates, and refund processing confirmation.

6. Non-Returnable Items

• Customized products
• Items marked as final sale
• Products with significant wear or damage beyond normal use

7. Special Circumstances and Exceptions

For any return requests beyond the standard 60-day window or unique situations such as incorrect or defective items, please contact returns@showerfusion.com for further assistance. Exceptional cases may be reviewed on a case-by-case basis.

8. Customer Responsibilities

Customers are responsible for ensuring the product is packaged securely for return. Improper packaging that results in damage may affect the eligibility for a full refund.