1. Refund Eligibility

Refunds are available for returned products that meet the eligibility criteria outlined in our returns policy. Refunds are processed once the returned product has been received and inspected. Refund requests beyond the standard 60-day window will be denied unless exceptional circumstances apply.

2. Refund Process

Once the product is received and inspected, ShowerFusion will process your refund within 5 to 7 business days. Approved refunds will be issued to the original payment method or as store credit, based on your preference. The time it takes for funds to appear in your account may vary depending on your payment provider.

Customers will receive email or SMS notifications at each stage of the refund process, ensuring you are informed throughout.

3. Refund for Shipping Costs

Original shipping costs are non-refundable unless the refund is due to a defect or error on the part of ShowerFusion. If the return is due to a product defect or mistake, we will refund the original shipping charges as well.

4. Customer Responsibilities

It is the customer’s responsibility to package the product securely to avoid damage during return transit. Failure to do so may impact the outcome of the refund, and partial refunds may be issued for products returned in less-than-original condition.

5. Partial Refunds and Exceptions

Partial refunds may be issued at ShowerFusion’s discretion if the product shows signs of wear, damage, or missing components. Refunds will not be processed for items that do not meet our return criteria.

• Products that show excessive wear or damage beyond normal use.
• Items returned without original components or accessories.
• Refunds requested past the return window without exceptional justification.

6. Payment Disputes

In the event of a payment dispute regarding a processed refund, customers are encouraged to contact our support team at refunds@showerfusion.com or call 1-346-241-7779 for assistance. We will work with you to resolve any discrepancies promptly.

7. Contact Information

For questions or concerns related to refunds, please contact our support team at refunds@showerfusion.com or call 1-346-241-7779. We are here to assist you and ensure your experience with ShowerFusion remains positive.