What is FusionCare+?

FusionCare+ is an extended protection plan that provides comprehensive coverage for your ShowerFusion products beyond our standard Lifetime Quality Guarantee. Designed for those who want ultimate peace of mind, this plan ensures that your investment remains protected against unforeseen circumstances.

Why Choose FusionCare+?

FusionCare+ offers a range of benefits to enhance your ownership experience:

• Accidental Damage Coverage: Protects your product from accidental drops, impacts, and limited water exposure due to regular shower use (subject to service fees).
• Priority Customer Support: Access expedited assistance and priority service to minimize downtime.
• Discounted Replacement Parts: Enjoy exclusive discounts on replacement parts and maintenance services.
• Comprehensive Repair Services: Coverage includes repair or replacement for covered issues beyond the standard warranty.

What is Covered?

With FusionCare+, you are covered for:

• Accidental damage such as drops, impacts, and limited water exposure related to normal shower usage.
• Malfunctions due to manufacturing defects that go beyond the standard warranty.
• Wear-related component issues that occur with regular use over an extended period.

Please note that some conditions and service fees may apply. Refer to the full terms and conditions for detailed coverage information, which can be found on our main warranty policy page under the FusionCare+ section.

What is Not Covered?

While FusionCare+ provides extensive coverage, there are a few exclusions:

• Intentional damage, misuse, or neglect.
• Unauthorized modifications or repairs performed by non-certified technicians.
• Cosmetic wear and tear that does not affect the functionality of the product.
• Damage due to major water events such as flooding or submersion beyond normal shower exposure.

It is important to review the full policy to understand all conditions and limitations.

How Service Requests Work

In the event of a claim, FusionCare+ ensures a straightforward service process:

• Initiate a Request: Contact our support team via CarePlus@ShowerFusion.com or visit your account page to submit a service request.
• Assessment: Our team will assess the claim and provide guidance on next steps within a few business days.
• Service Completion: Repairs or replacements are completed as swiftly as possible, ensuring minimal downtime for your product.

Service times may vary based on claim complexity and part availability. We strive to provide efficient resolutions while maintaining quality standards.

Customer Responsibilities

To ensure your FusionCare+ claim is processed smoothly, customers are responsible for:

• Providing valid proof of purchase at the time of the claim.
• Ensuring the product has not been tampered with or modified by unauthorized parties.
• Following proper maintenance and care guidelines as outlined in the product manual.

Failure to meet these responsibilities may affect the outcome of your claim.